Cancellation Policy

Brand: Ferqino

Operating company: Hubei Honggaoyue Network Technology Co., Ltd. / 湖北鸿高悦网络科技有限公司

Business address and fulfillment origin: Room A2313, 23rd Floor, Zhongbai Office Building, No. 126 Xingshun Road, Wujiashan Subdistrict, Dongxihu District, Wuhan, Hubei, China / 湖北省武汉市东西湖区吴家山街道兴顺路126号中百写字楼23层A2313号

Customer support: service@Ferqino.com

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)

You may request cancellation by contacting service@Ferqino.com as soon as possible after placing your order.

Before dispatch

If the order has not entered packing or dispatch, we will make reasonable efforts to cancel it and issue a refund to the original payment method.

After dispatch

If the order has already shipped, it cannot be cancelled. You may request a return after delivery under our Return & Refund Policy.

Address changes

Address changes may be requested before dispatch. Once the parcel has shipped, address changes depend on carrier availability and cannot be guaranteed.