Privacy Policy
Brand: Ferqino
Operating company: Hubei Honggaoyue Network Technology Co., Ltd. / 湖北鸿高悦网络科技有限公司
Business address and fulfillment origin: Room A2313, 23rd Floor, Zhongbai Office Building, No. 126 Xingshun Road, Wujiashan Subdistrict, Dongxihu District, Wuhan, Hubei, China / 湖北省武汉市东西湖区吴家山街道兴顺路126号中百写字楼23层A2313号
Customer support: service@Ferqino.com
Customer service hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)
Ferqino collects information needed to operate this store, process orders, provide customer support, prevent fraud, and improve our services. This may include contact details, shipping information, order history, payment status, device information, and communications you send to us.
How we use information
- To process and deliver orders.
- To respond to customer service requests.
- To provide shipping, returns, refunds, and order updates.
- To maintain store security and prevent misuse.
- To improve website performance and product presentation.
Sharing
We share information only with service providers needed to run the store, such as payment processors, logistics providers, fraud-prevention tools, hosting providers, and customer support tools. We do not sell personal information.
Your choices
You may contact service@Ferqino.com to request access, correction, or deletion of personal information where applicable. We may need to retain certain records for legal, tax, fraud-prevention, or order-resolution purposes.