Shipping Policy

Brand: Ferqino

Operating company: Hubei Honggaoyue Network Technology Co., Ltd. / 湖北鸿高悦网络科技有限公司

Business address and fulfillment origin: Room A2313, 23rd Floor, Zhongbai Office Building, No. 126 Xingshun Road, Wujiashan Subdistrict, Dongxihu District, Wuhan, Hubei, China / 湖北省武汉市东西湖区吴家山街道兴顺路126号中百写字楼23层A2313号

Customer support: service@Ferqino.com

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)

Processing time

Orders are normally processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.

Delivery time

Standard delivery usually takes 5-8 business days after dispatch. Delivery timelines may vary due to carrier volume, customs review, weather, address issues, or other conditions outside our direct control.

Shipping fee

Standard shipping is $5.99. Free standard shipping is available on orders over $45 after discounts and before taxes, where applicable.

Fulfillment origin

Orders are fulfilled from our business address: Room A2313, 23rd Floor, Zhongbai Office Building, No. 126 Xingshun Road, Wujiashan Subdistrict, Dongxihu District, Wuhan, Hubei, China / 湖北省武汉市东西湖区吴家山街道兴顺路126号中百写字楼23层A2313号.

Tracking

When your order ships, we will send tracking information to the email address used at checkout. Tracking may take 24-72 hours to update after the carrier receives the parcel.

Delays, lost parcels, and address issues

If tracking has not updated for several business days or your parcel appears delayed, contact service@Ferqino.com. We will review the tracking record and help coordinate next steps with the carrier. Please contact us as soon as possible if your shipping address needs correction before dispatch.