Ferqino Support
We are here to help with your order.
Contact us for product questions, order status, shipping updates, return requests, cancellation questions, or address-change requests before dispatch.
Customer support
Brand: Ferqino
Operating company: Hubei Honggaoyue Network Technology Co., Ltd. / 湖北鸿高悦网络科技有限公司
Business address and fulfillment origin: Room A2313, 23rd Floor, Zhongbai Office Building, No. 126 Xingshun Road, Wujiashan Subdistrict, Dongxihu District, Wuhan, Hubei, China / 湖北省武汉市东西湖区吴家山街道兴顺路126号中百写字楼23层A2313号
Customer support: service@Ferqino.com
Customer service hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)
Return address: Room A2313, 23rd Floor, Zhongbai Office Building, No. 126 Xingshun Road, Wujiashan Subdistrict, Dongxihu District, Wuhan, Hubei, China / 湖北省武汉市东西湖区吴家山街道兴顺路126号中百写字楼23层A2313号
What to include
- Your order number, if available.
- The email address used at checkout.
- The product name and a clear description of the question.
- Photos of the item and packaging if your item arrived damaged or incorrect.